Your privacy matters to us. This Privacy Policy explains what personal data ug344 collects, why it is collected, how it is used and stored, and what rights you have as a Member of our platform.
Effective Date: 1 January 2026 | Last Updated: 1 January 2026Six principles that define how ug344 handles your personal data — full legal detail follows in the sections below
ug344 collects only the personal information that is strictly necessary to operate your account, verify your identity, process transactions, and meet our legal obligations. We do not collect data for its own sake.
Your personal data is never sold, rented, or otherwise commercially transferred to third parties for their own marketing or profiling purposes. Full stop. The data you share with ug344 exists solely to serve your account.
All data transmitted between your device and ug344 servers is protected by industry-standard 256-bit SSL/TLS encryption — the same technology used by Indonesia's leading banks, including BCA, BRI, and Mandiri.
You have the right to access, correct, and request deletion of your personal data at any time. Requests are handled by our support team within a defined response window and without requiring legal representation.
Data is not stored indefinitely. ug344 applies clear retention schedules based on the category of data and the purpose for which it was collected. Transaction records required for regulatory compliance are retained for the minimum period required by applicable law.
This policy is written in plain, readable English — not buried in legal boilerplate. We explain every data category, every purpose, and every third-party processor in straightforward language so you can make an informed decision about using ug344.
For the purposes of this Privacy Policy, the data controller responsible for your personal information is ug344, the operator of the online gaming platform accessible at ug344.app. As data controller, ug344 determines the purposes and means by which your personal data is processed.
All data-related enquiries, access requests, correction requests, and deletion requests should be directed to our dedicated privacy contact, details of which are provided in Section 15 of this policy. ug344 is committed to responding to all privacy-related correspondence within 30 calendar days of receipt.
ug344 collects personal data across several categories. The table below summarises what we collect and the primary reason for collecting it:
| Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, government ID number (KTP / passport) | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, phone number, city of residence (e.g., Jakarta, Surabaya, Bandung) | Account communications, support, promotional messaging (with consent) |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet IDs (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction amounts in IDR | Deposits, withdrawals, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type and version, operating system, session duration | Platform security, fraud detection, performance optimisation |
| Usage Data | Pages visited, games played, bet history, session timestamps, feature interactions | Personalisation, responsible gaming monitoring, product improvement |
| Communications Data | Support chat logs, email correspondence, survey responses | Customer service quality, dispute resolution, training |
| Marketing Preferences | Opt-in/opt-out status, preferred communication channel, promotional history | Targeted offers and bonus communications (consent-based) |
ug344 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data, except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion or deposit limit request.
ug344 collects your personal data through the following channels:
ug344 processes your personal data for the following defined purposes only:
ug344 will not use your personal data for any purpose that is incompatible with those listed above without first notifying you and, where required, obtaining your explicit consent.
ug344 processes personal data on one or more of the following legal bases:
ug344 does not sell your personal data. We share personal data with third parties only in the following specific circumstances and only to the extent necessary:
As an international gaming platform, ug344 may process and store your personal data on servers located outside of Indonesia. Where data is transferred to jurisdictions that may not offer an equivalent level of data protection, ug344 ensures appropriate safeguards are in place, including:
By using ug344, you acknowledge and consent to the transfer of your personal data to servers and processors located in jurisdictions outside Indonesia, subject to the protections described above.
ug344 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulatory obligations. The following general retention guidelines apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and Identity Data | Duration of account + 5 years after closure | AML/KYC regulatory requirements |
| Transaction Records | 7 years from transaction date | Financial record-keeping and audit compliance |
| Customer Support Logs | 3 years from last interaction | Dispute resolution and quality assurance |
| Marketing Preferences | Until consent is withdrawn or account is closed | Consent management |
| Technical and Usage Data | 13 months from collection date | Analytics and fraud detection cycle |
| Self-Exclusion Records | Permanently retained (or until exclusion expires) | Responsible gaming enforcement |
Upon expiry of the applicable retention period, data is securely deleted or anonymised so that it can no longer be linked to an individual Member.
ug344 uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies may be set when you access ug344.app:
You may manage your cookie preferences via your browser settings. Note that disabling strictly necessary cookies will affect your ability to log in and use key platform features. Withdrawing consent for marketing cookies will not affect your access to ug344 games or services.
ug344 does not use cross-site tracking technologies that follow you across third-party websites unrelated to the ug344 platform. Any tracking is confined to activity within ug344.app and directly associated sub-domains.
ug344 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure:
While ug344 employs rigorous security practices, no digital system is entirely immune to risk. Members are encouraged to use strong, unique passwords, to enable 2FA on their accounts, and to notify support immediately at [email protected] if they suspect any compromise of their credentials.
As a Member of ug344, you have the following rights in relation to your personal data. To exercise any of these rights, contact our privacy team using the details in Section 15:
ug344 will respond to all valid rights requests within 30 calendar days. In complex cases, this period may be extended by a further two months, and you will be notified of any such extension within the initial 30-day window.
ug344 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. The platform employs both automated screening and manual KYC review to detect and reject registrations from underage individuals.
If ug344 discovers that personal data has been collected from a person under the age of 21 — whether through a false declaration of age or any other means — the relevant account will be immediately closed, all funds will be handled in accordance with our Terms & Conditions, and all associated personal data will be securely deleted from our systems as promptly as practicable.
If you are a parent or guardian and believe that your child may have accessed or registered on ug344, please contact us immediately at [email protected]. We take these reports seriously and will act swiftly to investigate and remedy the situation.
The ug344 platform may, from time to time, contain references or links to third-party content, including licensed game provider interfaces embedded within the platform. ug344 is not responsible for the privacy practices or content of any third-party site or service that operates outside the ug344.app domain.
When you interact with an embedded game powered by a provider such as Pragmatic Play or Evolution Gaming, portions of your session may be processed by that provider's infrastructure under their own privacy terms. We encourage you to review the privacy policies of any third-party game providers whose titles you play on ug344, particularly if you have concerns about data handling beyond the scope of this policy.
ug344 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When a material change is made, ug344 will notify active Members via their registered email address or through a prominent notice on the platform at least 7 days before the revised policy takes effect.
The "Last Updated" date at the top of this page always reflects the date of the most recent revision. We recommend reviewing this policy periodically — at least once every three months if you are an active Member. Your continued use of ug344 after the effective date of any amendment constitutes acceptance of the revised Privacy Policy.
For any questions, concerns, or formal requests relating to this Privacy Policy or the personal data ug344 holds about you, please contact our privacy team through the following channel:
ug344 Privacy & Data Team
Email (plain text — not a clickable link): [email protected]
Subject line: Privacy Request – [Your Registered Username]
Availability: 24 hours a day, 7 days a week
Languages: English and Indonesian
Response time: within 30 calendar days of receipt
When submitting a data access, correction, or deletion request, please include your registered email address, a brief description of your request, and — for identity verification purposes — a reference to the KTP or passport number associated with your account. This information is required solely to confirm that we are corresponding with the legitimate account holder and will not be used for any other purpose.
Your data is protected, your privacy is respected. Log in to your ug344 account to manage your privacy settings, or explore our full game library knowing your information is in safe hands.